Return Policy

Refund:

Unfortunately no refund is available for the products due to shipping and hygiene reasons.

This is case by case, so I advise you to email lilysbridalboutique.nz@gmail.com to get this processed.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

NOTE: LILY'S BRIDAL BOUTIQUE will not be responsible for the costs of returning any products for refunds/exchanges. We highly recommend the use of tracking when returning items incase of missing mail.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lilysbridalboutique.nz@gmail.com.

Change of Mind or Exchanges:

We're sorry! Unfortunately, we do not offer change-of-mind or exchanges, please select the colours you would like before placing the order. This is because as soon as an order is made, it's processed to get orders out as quickly as possible!

Faulty

If you believe your item to be faulty, please send us an email on lilysbridalboutique.nz@gmail.com with a detailed explanation and photos of the fault. We will try our best to remedy your issue as soon as possible.